All posts created by Alex

9 years ago
Alex
Key Master
Hi! I am glad to announce that from now on Arabic and other right-to-left languages are supported! Droid Naskh Arabic font was added to the default fonts list to support Arabic out of the box. But you can always add your own fonts by clicking on the first row in Fonts section.
9 years ago
Alex
Key Master
Hi, the number 18 must be filled with a non-white color because Tagul places words only on non-white space. Open the image in any image editor (like MS Paint for example), fill it with a non-white color and import it again.
9 years ago
Alex
Key Master
Hi Carolyn. If the words became the same size then most likely the size column in Words section contained 1 for all the words. Please increase that number for the words you want to stand out and visualize your word cloud again.

If it still doesn't work please save the word cloud and advise its name so I could have a look what is wrong there.
Edited 18 Apr, 2016 07:55
9 years ago
Alex
Key Master
Could you please enable "Use size column from words table" checkbox for "Words size" parameter in "Layout" section and try again?
9 years ago
Alex
Key Master
Please email the cloud name so I could check
9 years ago
Alex
Key Master
Hi, could you please send to support email the screenshot of the boxes around all the words?
9 years ago
Alex
Key Master
Hi Madison,

At the moment Gallery word clouds are sorted by the creation date thus if you created a word cloud long time ago and added it to Tagul Gallery only today you won't find it in "New" section of the gallery. But you can always find it on your gallery page.
Edited 14 Apr, 2016 19:43
9 years ago
Alex
Key Master
The issue is discussed in another topic. I am closing this one.
9 years ago
Alex
Key Master
Fixed again. We are currently investigating the problem.
9 years ago
Alex
Key Master
There was a technical issue that is fixed now. We will investigate the root cause and take actions to prevent it happening in future. Sorry for the inconvenience caused.