All posts created by Alex

8 years ago
Please read this FAQ entry regarding your question.
Edited 27 Jun, 2017 15:54
8 years ago
It may be a browser issue. Could you please try to visualize in another browser like Chrome or Firefox?
8 years ago
You can't download in JPEG, but you can download in PNG which is basically the same.
8 years ago
Deyotter, unfortunately it may happen in some cases. I recommend you to try to download in another browser. The successive HQ downloads of a same image are not counted therefore you shouldn't have been charged. But if you did, please contact support and we will refund the wasted HQ downloads.

Also if 32MP PNG download still doesn't work in another browser, please advise your word art name and I'll send the image to you via email.
8 years ago
You need to remove the line breaks from the text you pasted. Otherwise it is considered to be in special CSV format and individual words aren't parsed.
8 years ago
When "shape transparency" parameter is not set to zero, your word art will include the shape background image. EPS doesn't support the transparency for embedded images, therefore it won't be transparent. Please use SVG instead.
8 years ago
It is good enough to be printed on a t-shirt. You can download and try out the HQ samples on the pricing page.
8 years ago
I sent you the image via email
8 years ago
Hi Nicola, I've credited your pack with 2 wasted downloads. Could you please advise the word art name and I'll send the image to you while we are investigating the issue?
8 years ago
It is because the text you import is considered to be in special CSV format and the stemming is not applied. It happens because you place each word on a separate line.