All posts created by Alex
| # 7 years ago | |
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I don't see that you added the below script to the pagePlease make sure it is added as otherwise it won't work. |
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| # 7 years ago | |
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| Could you please provide the page URL where you embedded the word art, so I could have a look what is wrong there? You can send the URL to the support email. | |
| # 7 years ago | |
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| Hi Kate, could you please reload your word art using CTRL + F5 and try again? If it still doesn't work please save the word art and advise its name, so I could check what is wrong there. | |
| # 7 years ago | |
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| Could you please advise the text you see at https://whichbrowser.net, so I could understand what software you use? | |
| # 7 years ago | |
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| Could you please send the error message to the support email? | |
| # 7 years ago | |
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Plotta, your issue has been fixed. Could you please reload your word art and re-visualize it? allthatjazz, I still can't reproduce the problem. I tried to visualize 10 times in Chrome 59 and Windows 10 and never faced the overlapping issue. Could you please update your Chrome browser to the latest version? May be it will help. |
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| # 7 years ago | |
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| I've visualized the word art about 20 times and didn't notice any overlapping. Could you please advise what text you see at https://whichbrowser.net, so I could test it in similar environment? | |
| # 7 years ago | |
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| Hi Paige, to change the color of a particular word switch to the edit mode, click on the word and then change its color using the color picker at the bottom. | |
| # 7 years ago | |
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| We recently deployed a new version. I've just tried to visualize the word art and the overlapping is gone. Could you please try to visualize now? | |
| # 7 years ago | |
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| I checked your word art. The problem is that your custom shape image contains outlines only and is not filled with a color. Words are placed only on non-white color space and the outlines are too thin to fit words. You need to find another image filled with a color to fix that. | |