All posts created by Alex
| # 7 years ago | |
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| It may be a browser issue. Could you please try to visualize in another browser like Chrome or Firefox? | |
| # 7 years ago | |
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| You can't download in JPEG, but you can download in PNG which is basically the same. | |
| # 7 years ago | |
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|
Deyotter, unfortunately it may happen in some cases. I recommend you to try to download in another browser. The successive HQ downloads of a same image are not counted therefore you shouldn't have been charged. But if you did, please contact support and we will refund the wasted HQ downloads. Also if 32MP PNG download still doesn't work in another browser, please advise your word art name and I'll send the image to you via email. |
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| # 8 years ago | |
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| You need to remove the line breaks from the text you pasted. Otherwise it is considered to be in special CSV format and individual words aren't parsed. | |
| # 8 years ago | |
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| When "shape transparency" parameter is not set to zero, your word art will include the shape background image. EPS doesn't support the transparency for embedded images, therefore it won't be transparent. Please use SVG instead. | |
| # 8 years ago | |
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| It is good enough to be printed on a t-shirt. You can download and try out the HQ samples on the pricing page. | |
| # 8 years ago | |
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| I sent you the image via email | |
| # 8 years ago | |
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| Hi Nicola, I've credited your pack with 2 wasted downloads. Could you please advise the word art name and I'll send the image to you while we are investigating the issue? | |
| # 8 years ago | |
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| It is because the text you import is considered to be in special CSV format and the stemming is not applied. It happens because you place each word on a separate line. | |
| # 8 years ago | |
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| Hi, it is done by default. There is the "stemming" checkbox in the text import dialog that controls it. If you import "creative creativity creative creativity" text you will see that it will be combined into "creative" with size (amount of repetitions) 4. The shortest word with a same stem is added to the words list. In your case it is "creative". | |