All posts created by Alex

8 years ago
Alex
Key Master
Could you please send the error message to the support email?
8 years ago
Alex
Key Master
Plotta, your issue has been fixed. Could you please reload your word art and re-visualize it?

allthatjazz, I still can't reproduce the problem. I tried to visualize 10 times in Chrome 59 and Windows 10 and never faced the overlapping issue. Could you please update your Chrome browser to the latest version? May be it will help.
8 years ago
Alex
Key Master
I've visualized the word art about 20 times and didn't notice any overlapping. Could you please advise what text you see at https://whichbrowser.net, so I could test it in similar environment?
8 years ago
Alex
Key Master
Hi Paige, to change the color of a particular word switch to the edit mode, click on the word and then change its color using the color picker at the bottom.
8 years ago
Alex
Key Master
We recently deployed a new version. I've just tried to visualize the word art and the overlapping is gone. Could you please try to visualize now?
8 years ago
Alex
Key Master
I checked your word art. The problem is that your custom shape image contains outlines only and is not filled with a color. Words are placed only on non-white color space and the outlines are too thin to fit words. You need to find another image filled with a color to fix that.
8 years ago
Alex
Key Master
Did you click the visualize button? If it still doesn't work please save your word art and advise its name, so I could have a look what is wrong there.
8 years ago
Alex
Key Master
The fix for the issues has been just released. Could you please try again? Please note that the words with bigger sizes will be automatically placed on top of the list after visualization. All other words positions should be intact.
Edited 01 Jun, 2017 14:30
8 years ago
Alex
Key Master
Could you please advise the word art name, so I could check?
8 years ago
Alex
Key Master
Could you please advise the word art name, so I could check?