All posts created by Alex

7 years ago
I recommend you to try to download 32MP in another browser like Chrome or Firefox. Since you bought the unlimited package for 1 month you can download as much as you want for that month.
7 years ago
It should be in your downloads folder. If it isn't there try to download again. You won't be charged for downloading the same image. Also you can try to download in another browser like Chrome or Firefox.
7 years ago
It counts as 1 image because you got the commercial license for that image, that allows you to create derivative works. But you can't sell all the derivative works including the word art image you downloaded more than 100 times.
7 years ago
If you can distinguish 2 images by looking at them, they are considered to be 2 separate images. Therefore revisualization and color changing counts as new image.
7 years ago
Hi Paula!

When you upload the image to the shapes section the customization window pops up. In that window move the "threshold" parameter to the most right position (1 value), click OK and visualize your word art. Then it should work the way you want it.
7 years ago
Could you please navigate to the layout section and choose "Use size column from words table" option for "Words size" parameter and re-visualize your word art? Is it better now?

Also please read this FAQ entry on how the size column works.
7 years ago
You can select multiply fonts in the fonts section by using CTRL / SHIFT + left mouse click
7 years ago
It happens because you have non-zero value for the "shape transparency" parameter in the "Colors and Animations" section. Set it to zero or user SVG format to fix the issue.
7 years ago
Cec467, please read this FAQ entry regarding your question.
7 years ago
Please contact support