All posts created by Alex

8 years ago
What do you mean by saying "insert a photograph"? You can add a photograph to your shapes list and create a word cloud in the form of the photograph. Is that what you want?
8 years ago
Hi Heidi,
Could you please advise what HQ format you downloaded and send me the image to the support email, so I could check what is wrong there?
8 years ago
You are doing everything right. 16MP PNG means a PNG file with 16 million of pixels and it has no relation to the file size on your disk. The file you downloaded contains 16 million of pixels (MP) as stated.
8 years ago
You need to create an image with 13 number written in black on white and then upload to the shapes section by clicking on the first tile. Please read this FAQ entry for details.
8 years ago
You can download your word cloud image in 32MP PNG format and it will be sufficient quality for your ebook cover.
8 years ago
Please send them to the support email
8 years ago
Hi! Could you please save your word cloud and advise its name, so I could have a look what is wrong there?
8 years ago
Hi! I recommend you to try to make the parent container "fixed", but not the word cloud itself.
8 years ago
Jen.Dubreuil, please contact support for a refund. Unfortunately there is nothing we can do from Tagul side to make it work with Cricut Design Space. I suggest you to contact them asking why it doesn't work with valid SVG files.
8 years ago
Hi, if you download in 32MP PNG format then you can print it with 200 DPI quality on A1 paper size, which is not bad. To get better quality (more DPI) download in SVG / EPS formats.