# 7 years ago | |
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Hello, I recently bought one of your pricing plans as the cloud I created was not printing out clearly. I have downaloded it as a HQ PNG image however it still prints off really blurry. Can you please advise me what I need to do? |
# 7 years ago | |
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Hi Heidi, Could you please advise what HQ format you downloaded and send me the image to the support email, so I could check what is wrong there? |
# 7 years ago | |
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Hello, I downloaded the 32MP HQ in PNG. I have sent the image to the support email. I have then transferred Thanks, Heidi |