All posts created by Alex – Forums

# 8 years ago
Alex Key Master	MACY1969 Is this a feature you might still add in the future or not ? We've just deployed a new version that enables the words amount parameter interactivity back, but still preserves the old visualizing behavior. Hope it works fine for everyone now. Please let me know if it doesn't.

# 8 years ago
Alex Key Master	OK. Due to numerous complaints the new "words amount auto" feature was disabled and the old behavior restored. Please reload your word cloud page and it should work exactly as before.

# 8 years ago
Alex Key Master	davfin Regarding freezes and slowness. Your computer specs are more than enough to work with Tagul. It should be quick to visualize a word cloud. I suggest you to reboot your PC and watch the free RAM. Most likely some other application is consuming RAM thus slowing down your browser. Also you can try to visualize from your smartphone for example to make sure that it works fine.

# 8 years ago
Alex Key Master	MACY1969 Hi Alex, any developments on my issue ? Auto option indeed now adds more words than before. It was done intentionally because it is the default option that allows to fill a shape better. I recommend you to explicitly specify the amount of words in the templates you use often to avoid discrepancies related to the automatic option. davfin Forgot to mention as soon as you touch the define amount of words slider it automatically spins the visualizer That's a new feature added a week ago davfin and Alex, I also have a few templates that are not creating complete shapes too We've just shipped a new version that hopefully fix the issue. If it doesn't I appreciate if you provide the names of the templates so I could have a look. Edited 08 Mar, 2017 17:15

# 8 years ago

Alex

Key Master

MACY1969

Hi Alex, any developments on my issue ?

Auto option indeed now adds more words than before. It was done intentionally because it is the default option that allows to fill a shape better. I recommend you to explicitly specify the amount of words in the templates you use often to avoid discrepancies related to the automatic option.

davfin

Forgot to mention as soon as you touch the define amount of words slider it automatically spins the visualizer

That's a new feature added a week ago

davfin and Alex, I also have a few templates that are not creating complete shapes too

We've just shipped a new version that hopefully fix the issue. If it doesn't I appreciate if you provide the names of the templates so I could have a look.

Edited 08 Mar, 2017 17:15

# 8 years ago
Alex Key Master	davfin Did not keep the poor shapes as they are no good If you don't keep the poor shapes it is impossible to figure out what exactly causes the problem. I appreciate if you save the word cloud with a poor shape and advise its name, so I could fix it.

# 8 years ago
Alex Key Master	davfin, Tagul works best with Google Chrome or Firefox. Freezings may indicate that your computer has a lack of RAM. Edited 08 Mar, 2017 12:01

# 8 years ago
Alex Key Master	Hi, could you please advise: 1) the text you see at https://whichbrowser.net/? 2) which word cloud you try to open?

# 8 years ago
Alex Key Master	JENB68, could you please send the image you try to upload to the support email?

# 8 years ago
Alex Key Master	MACY1969 Could you please advise the name of the template so I could dig deeper into the problem? davfin Appreciate if you provide at least one word cloud name that turning out poor shape now. Regarding the visualizing freezes, there is no complaints from other users regarding this, thus I suspect it is your browser or laptop / PC issue. Try to reboot it or use another.

# 8 years ago
Alex Key Master	I understand your frustration, but in November you paid $9.99 for "Tagul Basic Plan up to 10 HQ downloads for 1 month". Now you can purchase 10 HQ downloads for $15.99 which is 60% increase. But in the latter case you have 1 year to spend those 10 HQ downloads instead of 1 month earlier.