All posts created by Alex

5 years ago
It looks like an internet connection issue. Are you behind a corporate firewall? Could you please try from your cellular internet connection or from other location?
5 years ago
Yes, you cannot place more than 999 words in your word art
5 years ago
Hi Regina, I've answered you via email.
5 years ago
Hi Mark, I don't see any issues at the moment? Is it working now?
5 years ago
Hi, I recommend you to search for "motorhome clipart" in the internet and add the image you like to the Shapes section by clicking on the "add image" button.
5 years ago
It is not possible unfortunately. Please read this FAQ entry for details.
5 years ago
Hi, we've just released a fix for that. It still might be not ideal but much better than it was. Could you please reload your word art and visualize it again?
5 years ago
You can change the density in the Layout section. The density slider is located under the "Words amount" parameter.
Edited 20 May, 2020 06:17
5 years ago
Hi, could you please record a small video using your smartphone demonstrating the problem and send it to the support, so I could see what you are doing wrong?
5 years ago
Hi! That's right. CSV format takes each word / phrase on a line exactly as it is with count of 1. To achieve what you want you need to use "~" as a non-breaking space in your text and disable the "CSV format" option. Your text should like like this:

blue~bird white yellow green~grass blue~bird