All posts created by Alex

What is your flash player version? You can get it here

You should have at least 11.3.

Also you can try creating a cloud in another browser (e.g. firefox or chrome).

Best regards,
Alex

Hilary,

what browser/os are you using?
E.g. Windows 7 / IE 9?

BTW I suggest you using this method

The name of tab has been changed. You can add numbers in "Tags source" section "List of tags" tab. Just edit any tag/word and add numbers.

Hilary,

It is still not clear to me.
If you save your cloud changes to Tagul site (big green button "Save" at the end of the form) then the changes will be available immediately if you reload the form.

If you've previously put embedding code to your site, then it takes some time (may be up to an hour) to refresh it and serve you the changed version. You don't need to log in / log out or restart your laptop. To speed up the process you could try pressing ctrl-f5 (complete page refresh) in your browser but anyway some time must pass before the changes come in force.

Best regards,
Alex

Hi HilaryB.
From your description it is hard to understand what actually is wrong.

1) You can sucessfully save PNG (not JPG) image - OK
2) You changed your cloud and tried to saved it again but didn't notice any changes, did you?

If yes you could try saving your cloud under different filename and try openning it. Does it still open without changes made?

Best regards,
Alex

You are clicking on "Save as PNG" button in "Grab and Share" section, right?

Please try changing its name to somethink like "Cloud5" and save.

Could you please place your cloud on a web page and send me the link so I could dig deeper into the problem.

@qz, I've looked into your clouds and your text is not correct. You shouldn't use semi-colon to separate words. It is used to separate word attributes (like weight, color, url, etc.). To separate words you should place it on a new line each. Read this for more details.

E.g. instead of

bottiglia;gusto;etichetta;diverso;forma;CocaCola;liquore;

You should use

bottiglia
gusto
etichetta
diverso
forma
CocaCola
liquore;5

Please mind that the last word (liquore) will have the weight of 5 (which means it will be 5 times bigger) while other tags will have the weight of 1.

Regarding the freeze with "Loading" message. Please save the cloud before pressing visualize and then if it freezes then send me the cloud url link so I could dig deeper into the problem.

Alex

Hi qz,

there is a slider named "Tags amount" in Appearence tab that controls the amount of words to be placed. Please make sure it is in "Keep as is" or close to many state.

Regarding the second problem when the form freezes on "loading".
Could you please save the cloud (that freezes with loading message) and send its url to support email (see bottom of this page) so I could see what is wrong. It could be a defect in cloud generator potentially.

Best regards,
Alex