All posts created by Alex

Could you please send me the SVG to the support email (see at the bottom of this page) and I'll check what is wrong.

It shouldn't make a difference.
Please make sure you use File->Import option in inkscape but not File->Open.

@watsod. Do you see your cloud when opening SVG file in Firefox/Opera/Chrome browser?

If yes please try opening it in inkscape (see this faq question)

If not there is something wrong with your SVG file, please try to save it again from cloud creation form

I suppose you are pasting the text like below:

word1
word1
word1
word2
etc

In this case Tagul will think that you are using the special mode of text.
You just need to modify your text in the below format:

word1;3
word2
etc

And then word1 will have weight of 3 and other words will have 1 as their weight.

@angel8 could you please send me the link to page where you embedded your cloud so I could check what is wrong?

Hi Dolly,

API access is on-hold currently and I don't provide it.
I am planning to re-develop it and make available approximately in a month.

Sorry for the inconvenience caused.

@TRISHEDINGTON do you see any error? If yes please send me the screenshot.

Have you checked your flash version? Is it above 11.1?

1) You need to ensure you have flash player version 11.1 at least. You can find your player version by following this link
2) If your flash version is OK then please try pressing ctrl-f5 on your cloud screen (which is blank white space) to clear browser cache
3) Please try another browser (e.g. google chrome)

Please let me know if nothing of above helps you.

Hi Josycee!

Could you please try refreshing your browser cache (ctrl-f5).
If it doesn't work please send me a screenshot with the error.
(Please use support email at the bottom of this page)

To create a cloud with tree shape do the following:
1) Download and save tree.png shape image on your computer
2) In Appearence tab click custom
3) Click on the box to choose image and select tree.png
4) Click OK and then click Visualise
That's it!