All posts created by Alex

Hi Julian! Just checked your account and don't see any clouds either.
Are you sure you used this account for creating your clouds?

Have you stored somewhere any embedding code or clouds?
If yes please send it to support email so I could look deeper into the problem.

Got the problem and fixed it. Now it should work in IE fine.

Windows 7 or Windows XP?

@nhr, same question for you: what browser/os are you using?
E.g. Windows 7 / IE 9?

It seems like your browser caches the cloud image and gives it to you ignoring the changes.

To get the root of the problem I need to know what environment you are using.

Could you please elaborate what exactly problems do you experience.

To save your cloud you need to go to "Grab and Share" section and click on "Save graphic image PNG". Then you'll be asked for a folder to place and filename for your cloud.

Once it is done you can find your cloud file in the location you specified.

Please let me know where exactly things don't work for you.

Try using converting SVG to EPS as it is described in this FAQ question. EPS (SVG) are vector formats and can be scaled without loosing quality.

Are you pasting into Tags source -> Text field? I've just checked it and it works fine.

Just check "keep as is" for "Tags amount" in Appearance tab

What is your flash player version? You can get it here

You should have at least 11.3.

Also you can try creating a cloud in another browser (e.g. firefox or chrome).

Best regards,
Alex

Hilary,

what browser/os are you using?
E.g. Windows 7 / IE 9?