All posts created by Alex

Could you please make a small video (e.g. using your smartphone) of what you do and what you see and send it to support?

Otherwise could you please describe precisely:
1) What shape do you use?
2) What changes you make?

You can use more than one font by selecting them using CTRL+CLICK or SHIFT+CLICK.

The word with biggest size amount is positioned front and center.
You can change size property in Words table.

HiRes PNG images don't work on iPhone and some old iPads because of limitations in the devices. Please find a PC or laptop and save HiRes PNG there.

BTW EPS and SVG export should work fine on both iPhone and iPad.

You are able to edit colors using iPad. Go to Colors and Animations section and add/remove colors.

If it doesn't work for you please make some screenshots and send to support to allow me dig deeper into the problem.

@duggybk, any image in jpeg or png format should work. Could you please send your image to support so I could see what is wrong?

@natalie, it is not necessary for image to have white background. But by default Tagul will remove white font and won't place words there but you can change this behavior by moving threshold slider to the right in image customize dialog.

Go to Colors and Animations section and make only black color to appear in the colors list.

You will see that your words become black after that.
Then assign colors to words you wish in Words section.

I've added it to the shapes list. Please check it out.

I've removed 'purge CDN cache' button because now all cloud updates are automatically purged through CDN.

I suggest you wait for 10-20 minutes after you saved your cloud and then press CTRL-F5 (CMD-R for safari) several times to clear browser cache.

If it still doesn't work please send your cloud embedding code to support email so I could see deeper into the problem.

You can change colors in "Colors and Animation section".
If it doesn't work for you could you please send me some screenshots explaining what you do and what doesn't work?

Words near the border are darker than the rest in Butterfly cloud from Gallery because in the butterfly image (that was used as shape) there is black outline around the butterfly.

Please have a look at that image and you will see the outline.