All posts created by Alex

9 years ago
Alex
Key Master
You are allowed to make derivative works for clouds you have commercial license so you don't need to pay anything extra.
9 years ago
Alex
Key Master
What do you mean saying "what do I pay to use my own images"? You don't pay anything for importing your own images in Shapes section to make word clouds.
9 years ago
Alex
Key Master
Ok. Could you please send to support email how much you are willing to pay for unlimited amount of licenses per month / per year?
9 years ago
Alex
Key Master
What is the purpose of those prints? If they are for sale then yes. If they are not for sale then why would you need high-res? Isn't 1MP enough?

I really appreciate your feedback. I really want to understand where exactly the new mechanism doesn't work for you.
9 years ago
Alex
Key Master
@moggers11,

does this mean I have to pay each time I change the words on a cloud
No it doesn't you need to pay via each final image you are going to sell. Use 1MP PNG download for trials and once your word cloud is ready download high resolution or vector format.

does each licence give you unlimited usage for that particular cloud ?
No. The license gives you royalty free rights to use that particular image commercially in high resolution.
9 years ago
Alex
Key Master
I'll try to explain it in details. It is not just clicks.
Since recently you need to purchase / obtain Pro License per word cloud image to get high quality image and the rights to use it commercially. E.g. now the process is the following:

1) You create a word cloud
2) Once it is finalized and you want to sell it commercially you switch to Download and Share section and click Purchase / Obtain Pro License
3) Then Pro License is created which should be bought by paying $5.95 or using a License Pack

All Premium users have been granted with License Packs with unlimited amount of Pro Licenses to purchase which is basically what they paid for. Once Premium / License Pack expires you will pay per Pro License.

Thus it is not supposed that you click on "Purchase / Obtain Pro License" every minute. You do it only once when your word cloud is ready to be sold.
9 years ago
Alex
Key Master
Hello,

once you obtained the Pro License you can see it in your licenses page. You don't need to click 4 or 5 times to create a new Pro License to download the same image.
Edited 28 Dec, 2015 05:36
9 years ago
Alex
Key Master

Hello Katrina,

On internet explorer i manage to get into my file to select an image but when going to upload i am being told the image selected isnt an image file

Could you please send the file to support email so I could check?

Also chrome just wont let me save my images, i click and nothing happens but internet explorer i can save with no issues

Seems that there is something wrong with your Chrome installation since I've never experienced any troubles with Chrome and get no complaints regarding it.

9 years ago
Alex
Key Master

Unfortunately there is no way to make the lines to appear in the right order.

9 years ago
Alex
Key Master

Hello Joyce,

Could you please:
- send the completely black file to support email
- send the text you see at http://whichbrowser.net
- advise the cloud name
?

I'll check what is wrong there.