All posts created by Alex – Forums

# 9 years ago
Alex Key Master	@Mrsh1205, `if I pay $29.99 for 100 and I don't use them in that month, do I lose them?` Yes you loose the rest downloads. If the amount of downloads vary from month to month I suggest you to choose quarterly or yearly plans (to be available soon on the pricing page) instead of monthly plans.

# 9 years ago
Alex Key Master	Hello, we've fixed some code that could lead to this problem. Could you please try again?

# 9 years ago
Alex Key Master	By "no change" you mean that you still see that error message when trying to save your cloud?

# 9 years ago
Alex Key Master	Fabien, it looks like the problems were related to Tagul unavailability due to technical issues. Could you please try to save your cloud again?

# 9 years ago
Alex Key Master	When you reach the download limit you will need to purchase another pricing plan or you won't be able to download HQ images.

# 9 years ago
Alex Key Master	Could you please revert the flash embedding (probably to another temporary page) and send to support email the link to the page so I could check what is wrong there. Regarding the Chrome issue. Could you please also send the link to that page?

# 9 years ago
Alex Key Master	@fabien_cleuet, could you please send to support email the text you see at http://whichbrowser.net and a screenshot of the error?

# 9 years ago
Alex Key Master	@dave.mcgrath, Quarter and Year plans will be available in the upcoming 1 - 2 weeks.

# 9 years ago
Alex Key Master	- Create a cloud - In Colors and Animations section input your colors - Name the cloud something like "my colours template" - Duplicate it each time you need those colors Will it work for you?

# 9 years ago
Alex Key Master	1.The 32mp is too high a res, editing and storage is a problem, we need the 16mp & 8mp options back as well. This functionality is restored 2.Being able to store our own set colours so we don't have to input the colour codes each time. You can store the colour pallets in a cloud and use it as a template duplicating each time you need those colours. The site was good value at $95 per year but with such price increases, customers expect more and better service/facilities. Fair enough. We will do our best to satisfy your needs.

# 9 years ago

Alex

1.The 32mp is too high a res, editing and storage is a problem, we need the 16mp & 8mp options back as well.

This functionality is restored

2.Being able to store our own set colours so we don't have to input the colour codes each time.

You can store the colour pallets in a cloud and use it as a template duplicating each time you need those colours.

The site was good value at $95 per year but with such price increases, customers expect more and better service/facilities.

Fair enough. We will do our best to satisfy your needs.