All posts created by Alex – Forums

# 8 years ago
Alex Key Master	emsocreations When the setting is locked it means there is no background shadow behind the words and you don't need to adjust anything. All old clouds (created before 23 Aug) don't have the shape image behind.

# 8 years ago
Alex Key Master	Could you please advise the cloud name and send a screenshot of 'the words around the edge' to support email so I could understand the problem better?

# 8 years ago
Alex Key Master	There is a new parameter in the "Colors and Animations" section called "Shape transparency". You can move it to zero to completely remove the shape image as it was before. Please read the announcement in the blog.

# 8 years ago
Alex Key Master	Sure please send the files to the support [at] tagul.com Edited 25 Aug, 2016 11:42

# 8 years ago
Alex Key Master	teri.marzano. OK, then when it freezes could you please press F12, make the screenshot of what you see and send it to the support email?

# 8 years ago
Alex Key Master	I fail to understand why there is no problem with colouring of normal images, however images downloaded from tagul print awful To be honest I also fail to understand why it is happening. But let's try to figure out. 1) When you look at your word cloud in the Tagul generator does it look fine or the colors are not correct? 2) Download your word cloud image in PNG format and open it in GIMP. Are the colors correct? 3) Try to print it from GIMP. Are the colors correct? Also please send me the word cloud image you tested to Tagul email so I could check it.

# 8 years ago

Alex

Key Master

I fail to understand why there is no problem with colouring of normal images, however images downloaded from tagul print awful

To be honest I also fail to understand why it is happening. But let's try to figure out.

1) When you look at your word cloud in the Tagul generator does it look fine or the colors are not correct?
2) Download your word cloud image in PNG format and open it in GIMP. Are the colors correct?
3) Try to print it from GIMP. Are the colors correct?

Also please send me the word cloud image you tested to Tagul email so I could check it.

# 8 years ago
Alex Key Master	Tagul is partnered with 2Checkout payment processor and I suggest you either contact them regarding the issue or use PayPal.

# 8 years ago
Alex Key Master	You can download your word cloud image in SVG / EPS vector formats in the "Download and Share" section.

# 8 years ago
Alex Key Master	Chrome and Firefox are the best browsers but Tagul should also work in IE and Safari. Could you please click cancel, save the word cloud and advise its name so I could check what is wrong there? Also please advise the text you see at https://whichbrowser.net.

# 8 years ago
Alex Key Master	You can't download high quality images with free account. To download in HQ you need to purchase one of Tagul pricing plans.