All posts created by Alex

8 years ago
Alex
Key Master
tracy.harmon There is the "shape transparency" parameter in the "Layout" section. Could you please try to set it to zero (most left position). Does it solve your problem?
8 years ago
Alex
Key Master
Could you please elaborate what happens when you try to choose a color and click "Select" button? Or could you please record a small video using your smartphone demonstrating the problem and send it to the support email?
8 years ago
Alex
Key Master
emma_irwin
The problem is when you importing a custom shape there is "edges" slider that determines where to put edges between colors. In your case you need to move it to zero (most left position) as you don't want any edges to be placed. I fixed it for "Claire Flint" word cloud but don't forget about it next time.
8 years ago
Alex
Key Master
No, I guess it is because the font you selected in the Fonts section doesn't support that unicode character. Please try to select another font (with white / light blue background) capable to render it.
8 years ago
Alex
Key Master
1 name cannot take the shape of a tractor. But many names can.
8 years ago
Alex
Key Master
anita57 Could you please save your word cloud and advise its name so I could check it?
8 years ago
Alex
Key Master
There is no way to do it except manually positioning the words in the "Edit Mode" to form a sentence.
8 years ago
Alex
Key Master
Please try to enter the complete sentence directly in the text field in the Words section and visualize your word cloud.
Edited 29 Aug, 2016 08:18
8 years ago
Alex
Key Master
trehef20
First of all please don't use harsh language here. To solve your problem I suggest you to download your word cloud image in PNG format in the "Download and Share" section and email (or print) as you usually do with other images and pictures.
Edited 29 Aug, 2016 08:17
8 years ago
Alex
Key Master
In the Edit Mode you can change the colors of the biggest 100 words and can't change the colors of the small words. I suggest you to use the "Words" and the "Colors and Animations" section to change the words colors.