All posts created by Alex
| # 8 years ago | |
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Roberta Please read this FAQ entry regarding your concern. |
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| # 8 years ago | |
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| There is no limit on the number of revisions you can make/send. Could you please try again? | |
| # 8 years ago | |
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| What error do you see? Could you please try to purchase in another browser like Chrome or Firefox? | |
| # 8 years ago | |
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Roberta, you should have inputted each word / phrase only once in the Words section and assigned the appropriate size to the corresponding column. To remove the repetition choose "Keep as is (don't repeat words)" option in the "Layout" section. To help you out I did all the above changes to your word cloud. |
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| # 8 years ago | |
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| Hi Margaret, you can upload any graphic / image / picture and use it as your word cloud shape by clicking on the first tile in the "All" category in the "Shapes" section. | |
| # 8 years ago | |
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| Hi Roberta, could you please save your word cloud and advise its name so I could check what is wrong there? | |
| # 8 years ago | |
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| We just released the fix for the issue. Could you please reload the page and try again? | |
| # 8 years ago | |
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| tracy.harmon There is the "shape transparency" parameter in the "Layout" section. Could you please try to set it to zero (most left position). Does it solve your problem? | |
| # 8 years ago | |
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| Could you please elaborate what happens when you try to choose a color and click "Select" button? Or could you please record a small video using your smartphone demonstrating the problem and send it to the support email? | |
| # 8 years ago | |
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emma_irwin The problem is when you importing a custom shape there is "edges" slider that determines where to put edges between colors. In your case you need to move it to zero (most left position) as you don't want any edges to be placed. I fixed it for "Claire Flint" word cloud but don't forget about it next time. |
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