All posts created by Alex
| # 8 years ago | |
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| Could you please save the word cloud and advise its name so I could check what is wrong there? | |
| # 8 years ago | |
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| The issue has been fixed. Sorry for the inconvenience caused. | |
| # 8 years ago | |
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| The issue has been fixed. Sorry for the inconvenience caused. | |
| # 8 years ago | |
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| I've just checked it and it seems working fine. You don't need to slide the Color slider when the "transparent" flag is enabled. If it still doesn't work for you, could you please advise what you see at https://whichbrowser.net, so I could understand what software you use? | |
| # 8 years ago | |
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| Hi Stewart, first of all EPS does not support transparency by the standard. But since recently we added the background shape image behind the words, and it may impact EPS files you download. I suggest you to move the "shape transparency" slider in "Layout" section to the most left position (zero value) and try to export your word cloud in EPS format. Does it solve your problem? | |
| # 8 years ago | |
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| Hi Jane. Could you please send the text you see at https://whichbrowser.net to support email? | |
| # 8 years ago | |
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| roschelle79, could you please send to support email the text you see at https://whichbrowser.net? | |
| # 8 years ago | |
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| I recommend you to download those word clouds in PNG format in "Download and Share" section, and print it as any other image or picture. | |
| # 8 years ago | |
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| Could you please send the files to the support email so I could check? | |
| # 8 years ago | |
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| Could you please send the text you import to the support email? | |