All posts created by Alex

6 years ago
Please send the PDF file you downloaded to the support email and I'll try to vectorize it for you.
Edited 13 Jul, 2018 15:50
6 years ago
The background shape image is not in vector format by design. You can remove it in Illustrator or replace with another image.
6 years ago
The word artworks you created won't be deleted while your account is active. If you don't use WordArt.com for more than a year we will notify you and delete your account in case of no activity.
6 years ago
You can download in PDF and SVG vector formats after purchasing. At first I recommend you to download and transfer over the sample PDF and SVG files from the pricing page to make sure Ai and CDR software works fine with these formats.
6 years ago
Hi Nathalie, could you please try to enable the "CSV format" checkbox when importing? If it still doesn't work please send the text you import to the support email so I could check what is wrong there?
6 years ago
Hi Bryn, you need to make the outline bold to make it visible and filled with words.
6 years ago
Hi, thank you for the suggestion. The folder column has been added.
6 years ago
Hi Andrea,
Words are placed on a non-white (non-transparent) space. Therefore you need to add a non-white edge to the star image in any image editor and then add the edged image to the shapes list by clicking on the "add image" button.
Edited 09 Jul, 2018 06:28
6 years ago
The tilde symbol shouldn't be shown in the words table after importing text in any case. Could you please elaborate what exactly text you imported and what exactly you saw in the words section?
6 years ago
No, it is not related to how many word artworks you created. Could you please try to reload your word artworks page (press F5 in your browser) and try again?