All posts created by Alex – Forums

# 6 years ago
Alex Key Master	Unfortunately there are some technical problems on Paddle.com (our authorized reseller) side at the moment. They expect this to be solved shortly. You will receive the notification email once your payment is complete. If you need your images urgently please contact support. Sorry for the inconvenience caused.

# 6 years ago
Alex Key Master	The only way to change a word's spelling is to change it in the words section and re-visualize. If you want to keep the rest design intact try locking other words (that were not changed) in the edit mode and then re-visualize.

# 6 years ago
Alex Key Master	You need to purchase any HQ download packs and download your image in HQ format. With the HQ download you will obtain the commercial license for the image that allows you to remove the attribution. Then contact support for the instructions on how to remove it. Edited 26 Aug, 2018 12:00

# 6 years ago
Alex Key Master	Hi, could you please send the image to the support email so I could check what is wrong there?

# 6 years ago
Alex Key Master	I had to go back and change the background to transparent in order the create the art I required on my Mac in Illustrator. I was then charged for a second download of non-altered art. It may have been a technical glitch. I have credited 1 HQ download back to your account. If the EPS option is no longer available, then what alternative format is recommended in order to be able to work cleanly in Illustrator, not Photoshop. EPS format is no longer available. Please use PDF instead.

# 6 years ago

Alex

Key Master

I had to go back and change the background to transparent in order the create the art I required on my Mac in Illustrator. I was then charged for a second download of non-altered art.

It may have been a technical glitch. I have credited 1 HQ download back to your account.

If the EPS option is no longer available, then what alternative format is recommended in order to be able to work cleanly in Illustrator, not Photoshop.

EPS format is no longer available. Please use PDF instead.

# 6 years ago
Alex Key Master	Actually any default font except "Dirty fox" and "Dock 51"

# 6 years ago
Alex Key Master	It is because you selected a complex font. You can try to download in PDF instead. Edited 15 Aug, 2018 06:56

# 6 years ago
Alex Key Master	BTW you can use the "save as" from the "more" menu to keep the old changes and save the new.

# 6 years ago
Alex Key Master	Hi, could you please send the text you imported to the support email so I could check it?

# 6 years ago
Alex Key Master	Hello Pat, I changed the image in Wordart and also changed the title of the file and saved it. The original file disappeared and only the new one was in the myartwork list. When you click save you overwrite the old changes with the new ones. It works like when you hit save on MS Word document for example. I did this because I had typed in a lot of words to be used and didn't want to type them again. I know I can type the words in a document and import them but when you do this they all appear as single words on a single line and I want some of my words to appear together You can type each phrase on a new line and then enable the "CSV checkbox" when importing text to avoid phrases split into words.

# 6 years ago

Alex

Key Master

Hello Pat,

I changed the image in Wordart and also changed the title of the file and saved it. The original file disappeared and only the new one was in the myartwork list.

When you click save you overwrite the old changes with the new ones. It works like when you hit save on MS Word document for example.

I did this because I had typed in a lot of words to be used and didn't want to type them again. I know I can type the words in a document and import them but when you do this they all appear as single words on a single line and I want some of my words to appear together

You can type each phrase on a new line and then enable the "CSV checkbox" when importing text to avoid phrases split into words.