All posts created by Alex
| # 6 years ago | |
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| Hi MACY1969, could you please send the image you printed and a photo of what comes out on paper to the support email so I could understand the problem better? | |
| # 6 years ago | |
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| Hi Fernando, currently it is not possible but can be done for an additional fee. If you are interested in the feature please contact the support. | |
| # 6 years ago | |
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| Hi Hotmailsupport123, I don't see your payment. Please send the payment details (date, id and description) to the support email so I could help you. | |
| # 6 years ago | |
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Unfortunately there are some technical problems on Paddle.com (our authorized reseller) side at the moment. They expect this to be solved shortly. You will receive the notification email once your payment is complete. If you need your images urgently please contact support. Sorry for the inconvenience caused. |
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| # 6 years ago | |
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| The only way to change a word's spelling is to change it in the words section and re-visualize. If you want to keep the rest design intact try locking other words (that were not changed) in the edit mode and then re-visualize. | |
| # 6 years ago | |
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| You need to purchase any HQ download packs and download your image in HQ format. With the HQ download you will obtain the commercial license for the image that allows you to remove the attribution. Then contact support for the instructions on how to remove it. | |
| # 6 years ago | |
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| Hi, could you please send the image to the support email so I could check what is wrong there? | |
| # 6 years ago | |
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I had to go back and change the background to transparent in order the create the art I required on my Mac in Illustrator. I was then charged for a second download of non-altered art.It may have been a technical glitch. I have credited 1 HQ download back to your account. If the EPS option is no longer available, then what alternative format is recommended in order to be able to work cleanly in Illustrator, not Photoshop.EPS format is no longer available. Please use PDF instead. |
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| # 6 years ago | |
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| Actually any default font except "Dirty fox" and "Dock 51" | |
| # 6 years ago | |
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| It is because you selected a complex font. You can try to download in PDF instead. | |