All posts created by Alex

# 6 years ago
Alex Key Master	Hi Andrea, Words are placed on a non-white (non-transparent) space. Therefore you need to add a non-white edge to the star image in any image editor and then add the edged image to the shapes list by clicking on the "add image" button. Edited 09 Jul, 2018 06:28

# 6 years ago
Alex Key Master	The tilde symbol shouldn't be shown in the words table after importing text in any case. Could you please elaborate what exactly text you imported and what exactly you saw in the words section?

# 6 years ago
Alex Key Master	No, it is not related to how many word artworks you created. Could you please try to reload your word artworks page (press F5 in your browser) and try again?

# 6 years ago
Alex Key Master	Could you please elaborate what do you mean saying "retain colors"? Once you changed shape colors, visualized and saved your word artwork it should look the same when you follow its link or embed it on your website. If it is not the same please provide the word art name so I could check. Edited 29 Jun, 2018 07:37

# 6 years ago
Alex Key Master	It may be a browser issue. Could you please try to download in another browser like Chrome or Firefox?

# 6 years ago
Alex Key Master	OK

# 6 years ago
Alex Key Master	Ahh, thanks for letting me know. The fix has been just released. Unfortunately it won't get back the custom shapes for the word artworks you created this morning. But I can manually do it if you provide me the artworks names. Edited 27 Jun, 2018 11:01

# 6 years ago
Alex Key Master	I've just checked and you can add a custom shape as before. Could you please elaborate what exactly vanished so I could fix it?

# 6 years ago
Alex Key Master	A new version has been just released that allows to change a shape image colors.

# 6 years ago
Alex Key Master	The "Colors and animations section" was renamed to "style" section in the new version. You can make your word artwork's background transparent in the style section but you cannot change the color of the shape unfortunately. The only option is to find another shape image that is white and manually add it to the shapes section. Then you can set the "shape transparency" slider to 1 to show the white shape at the background.

# 6 years ago

Alex

Key Master

The "Colors and animations section" was renamed to "style" section in the new version.

You can make your word artwork's background transparent in the style section but you cannot change the color of the shape unfortunately. The only option is to find another shape image that is white and manually add it to the shapes section. Then you can set the "shape transparency" slider to 1 to show the white shape at the background.