All posts created by Alex – Forums

# 4 years ago
Alex Key Master	Could you please send a screenshot of the error to the support? Also please save your word art, advise its name and what you do before the error occurs.

# 4 years ago
Alex Key Master	Hi, please try another browser or advise your word art name and I'll send you your HQ image via email.

# 4 years ago
Alex Key Master	Hi, could you please save your word art and try another browser like Chrome or Firefox?

# 4 years ago
Alex Key Master	Words are scrambled during the visualization therefore it is OK that words order and colors are changed. Regarding the new words, please save your word art, advise its name and the words you don't see so I could check.

# 4 years ago
Alex Key Master	Hi Mark, just add new words into the words section and visualize for the changes to take effect

# 4 years ago
Alex Key Master	Hi there, thank you for your features proposal, I'll consider them for inclusion in future versions of the software. Many of those changes (like changing characters colors for example) you can make in Adobe Illustrator (or other vector editing software) after downloading your word art image in a HQ vector format.

# 4 years ago
Alex Key Master	Hi, it is an interesting idea. I will consider implementing it in future.

# 4 years ago
Alex Key Master	Hi, word art images are ordinary digital images, like pictures from your camera for example. Your printing software should allow you to size your image to fit on a paper.

# 4 years ago
Alex Key Master	Hi, you can create a word art and sell it commercially if you download it in a high quality (HQ) format after purchasing a HQ pack or plan.

# 4 years ago
Alex Key Master	Hi, Does it have to have a transparent background? Your shape image doesn't have to have a transparent background. Words are placed on non-white space by default. I tried to upload one just that wasn’t transparent and when I pressed visualise the words were just in a square covering the whole image It may happen if you set the threshold parameter to 100% when adding your image thus keeping all white space for words to fill. Please try uploading your shape image again and setting the threshold parameter to 80% to remove the white space around your image.

# 4 years ago

Alex

Key Master

Hi,

Does it have to have a transparent background?

Your shape image doesn't have to have a transparent background. Words are placed on non-white space by default.

I tried to upload one just that wasn’t transparent and when I pressed visualise the words were just in a square covering the whole image

It may happen if you set the threshold parameter to 100% when adding your image thus keeping all white space for words to fill. Please try uploading your shape image again and setting the threshold parameter to 80% to remove the white space around your image.