All posts created by Alex
| # 4 years ago | |
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| Hi, could you please send the HQ image you downloaded to the support so I could check? | |
| # 4 years ago | |
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| Hi, please purchase one of HQ download packs and download your image in a high quality (HQ) format. | |
| # 4 years ago | |
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| Let's do it another way. Please record a small video demonstrating the problem using your smartphone and send it to the support. I'll look into that. | |
| # 4 years ago | |
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|
Words are placed on non-white space, therefore you need to find an image (like this) where hands are drawn in black (or other color) on white background. You can also make such an image yourself by making white outside black areas in the image from Word Art 40 in any image editor. |
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| # 4 years ago | |
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| Could you please send the font file to the support so I could check? | |
| # 4 years ago | |
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| Hi Linda, I recommend you to switch to the edit mode and lock main words to keep their position and size between visualizations. Regarding the "angle" column, you should input a rotation degree (0, 45, 90, etc.) there to make it work. | |
| # 4 years ago | |
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| Could you please send a screenshot demonstrating the problem to the support? | |
| # 4 years ago | |
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| Hi, please navigate to your word artworks page and open a word art by clicking on its name. I've checked your account and everything works fine at my end. You can also try another browser. | |
| # 4 years ago | |
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| Hi, please make sure you selected the "auto" option for the "words amount" parameter in the Layout section. If it still doesn't work, please save your word art and advise its name so I could see what is wrong there. | |
| # 4 years ago | |
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| Hi, a slightly modified version of the Porter Stemming Algorithm is used in our service. | |