All posts created by Alex

Hi Tweety28, please read this FAQ entry

This is know issue with Zazzle integration which I am waiting for Zazzle to resolve. Unfortunately there is no workaround for the moment.

Hi, please send the logo and a screenshot of "problems with tagul recognising the different colours" to support email.

Hi Mary-Anne,

could you please send the text you see at http://whichbrowser.net so I could understand what environment you use?

That is why "public" cloud state was designed for.
When you make your cloud public (not Gallery) in Grab and Share section it means you can share its link (that points to Tagul site and displays only cloud image with animations) while it the cloud is not placed to Gallery (e.g. not visible in Tagul Gallery).

So to achieve that just click on the last icon in Share row (in Grab and Share section) to get your cloud link.

To import a shape please click on the first tile in Shapes section.

Hi Maria,

this is because when you uploaded your shape the threshold value was set near 1 that forces Tagul to include white background as a part of your image. Thus words are placed on white background as well.

You need to upload your image again and make sure you moved threshold to somewhere about 0.8 to make sure the white background is removed.

Hi Paula,

the image you sent won't work in Tagul unfortunately.
It has too many small details that can be filled by words.

You need to find a so called 'clipart' image that has bold lines and strokes to make it work with Tagul.

Best regards,
Alex

Hi Verity303,

as far as I understand you have 2 problems:

I have tried saving as png and printing on photo gallery but I don't get High Resolution

Please try saving in 16MP PNG format. Is that resolution enough for you?

There is a definite box around every image I make

It is not quite clear for me what you mean under "definite box" around every image. Could you please make a photo/screenshot of that and send to support email so I could understand what is wrong?

Hi Becca,

your account is premium thus you can get 16MP PNG or EPS version of your cloud in "Grab and Share" section.