All posts created by Alex

Please have a look in your Downloads folder.

Also you can try downloading SVG in another browser (Chrome and Firefox are recommended).

Hello Katie,

please read this FAQ question.

Anaya,

Please choose fonts that are not marked as pink/red.
If it doesn't work please save the cloud and advise its name so I could check what is wrong.

Hello Andrea,

Just top 50 words can be moved in Edit mode.
It is done for optimization stake as otherwise Edit mode will be very slow.

Why would you need to move the small words?

Great suggestion. I'll consider implementing this. Thank you!

If you want 8.5x11 paper to be filled with words without blank spaces then you need to create a rectangle shaped word cloud with ratio 8.5 / 11 = 0.77. Here is FAQ question on how to do it.

You can try setting size column to 100 for big words while setting other sizes to 1. If it doesn't work you can always switch to edit mode and size the words manually.

Victoria, your image viewing and printing software should allow you to position and size image when printing. If it doesn't I recommend you to try GIMP which does it really well.

Most probably this is because you exported your cloud in 1MP PNG format which has moderate quality. To obtain better quality you need to upgrade to premium and download your cloud in 32MP PNG or EPS/SVG formats.

Hi,

could you please:

1) Send a screenshot of what you see when "words not appearing" in your cloud to support email
2) Also send the text you see at http://whichbrowser.net ?

The above info will allow me to better understand what is happening there.