All posts created by Alex

# 9 years ago
Alex Key Master	Hi! Thank you for letting me know about the issue. It was a defect that just has been fixed. Could you please reload (or open any new) cloud and try again?

# 9 years ago
Alex Key Master	Hi Kellie, I've looked at your latest cloud and it indeed has the problem you described. But the root cause is the same that it was created before the update. Probably you duplicated that cloud or your browser fetched the update a little late. Anyway if you click "Reset" button in Edit Mode, visualize your cloud and position the words the way you like they won't be mixed up. Also if you now create a new empty cloud (not duplicate) you won't have that issue.

# 9 years ago

Alex

Key Master

Hi Kellie, I've looked at your latest cloud and it indeed has the problem you described. But the root cause is the same that it was created before the update. Probably you duplicated that cloud or your browser fetched the update a little late. Anyway if you click "Reset" button in Edit Mode, visualize your cloud and position the words the way you like they won't be mixed up. Also if you now create a new empty cloud (not duplicate) you won't have that issue.

# 9 years ago
Alex Key Master	Hi Kellie, if you visualize it second time are the selected words kept intact? There was a change recently that fixed inconsistent placement of selected words which has side effects. I.e. all the old word clouds with selected words created before yesterday will be mixed up when visualized again and you need to manually reposition the selected words. But you need to do it only once for old clouds.

# 9 years ago
Alex Key Master	The issue was when you selected some words in Edit Mode and then changed the layout or changed the amount of words (in Layout) section then the selected words would be incorrectly placed after the visualization.

# 9 years ago
Alex Key Master	Hi Macy, I think you are doing everything correctly. The thing is that yesterday we released another version that fixed the issue with inconsistent placement of selected words which has side effects. I.e. all the old word clouds with selected words created before yesterday will be mixed up when visualized again and you need to manually reposition the selected words. It happens just once only for old clouds. Sorry for the inconvenience caused. Hope you like the undo / redo functionality.

# 9 years ago

Alex

Key Master

Hi Macy, I think you are doing everything correctly. The thing is that yesterday we released another version that fixed the issue with inconsistent placement of selected words which has side effects. I.e. all the old word clouds with selected words created before yesterday will be mixed up when visualized again and you need to manually reposition the selected words. It happens just once only for old clouds. Sorry for the inconvenience caused. Hope you like the undo / redo functionality.

# 9 years ago
Alex Key Master	You can try flash version as it is described in this blog post.

# 9 years ago
Alex Key Master	Hi Amy, try to download your word cloud image in PNG format in Download and Share section and then import it into MS Word as any other image.

# 9 years ago
Alex Key Master	The code is correct. Then I guess wordpress is cutting off third party javascript and you can't embed Tagul word cloud there.

# 9 years ago
Alex Key Master	Hi Pauline, you can change the colours of your word cloud in Colors and Animations section. Uncheck "Use shape colors" checkbox, remove the colors from the list on the right by clicking on them and then add any colors you want using the color selector.

# 9 years ago
Alex Key Master	Please post it on some temporary page that is available online and send the link to me so I could see what is wrong there.