All posts created by Alex

# 8 years ago
Alex Key Master	Could you please send the font to support email so I could check what is wrong there? Edited 15 Feb, 2016 07:37

# 8 years ago
Alex Key Master	Hi, download your word cloud image in PNG format and then print it on the page you have as you ordinary do with any other image or picture.

# 8 years ago
Alex Key Master	Hi Rumena,the problem is with your words size settings. In layout section you chose "Use size column from words table" for "Words size" parameter. But in Words section there is a very big difference between the biggest sizes (about 200) and other sizes (less than 20). That's why you see only big words and don't see small words. To fix the issue enable to "Maximize" option for "Words size" parameter or make the variance between words sizes more tight in Words section.

# 8 years ago

Alex

Key Master

Hi Rumena,the problem is with your words size settings.

In layout section you chose "Use size column from words table" for "Words size" parameter. But in Words section there is a very big difference between the biggest sizes (about 200) and other sizes (less than 20). That's why you see only big words and don't see small words. To fix the issue enable to "Maximize" option for "Words size" parameter or make the variance between words sizes more tight in Words section.

# 8 years ago
Alex Key Master	Hi Macy, I saw your feature request regarding this. I am considering whether it is possible or not. I'll let you know when I come up with the decision. Edited 12 Feb, 2016 10:57

# 8 years ago
Alex Key Master	I think the issue is fixed. Could you please try again?

# 8 years ago
Alex Key Master	The box remains around the text to tell you that a word is selected and will remain its position and its size during next visualization. You can't remove the box and keep the word selected. To see your cloud without the box just switch to Animation mode.

# 8 years ago
Alex Key Master	To be honest I don't understand what confuses you. In edit mode you can select any word and position and size it the way you like. It is the same as before. But now you can also undone some changed if you need to.

# 8 years ago
Alex Key Master	Hi! Thank you for letting me know about the issue. It was a defect that just has been fixed. Could you please reload (or open any new) cloud and try again?

# 8 years ago
Alex Key Master	Hi Kellie, I've looked at your latest cloud and it indeed has the problem you described. But the root cause is the same that it was created before the update. Probably you duplicated that cloud or your browser fetched the update a little late. Anyway if you click "Reset" button in Edit Mode, visualize your cloud and position the words the way you like they won't be mixed up. Also if you now create a new empty cloud (not duplicate) you won't have that issue.

# 8 years ago

Alex

Key Master

Hi Kellie, I've looked at your latest cloud and it indeed has the problem you described. But the root cause is the same that it was created before the update. Probably you duplicated that cloud or your browser fetched the update a little late. Anyway if you click "Reset" button in Edit Mode, visualize your cloud and position the words the way you like they won't be mixed up. Also if you now create a new empty cloud (not duplicate) you won't have that issue.

# 8 years ago
Alex Key Master	Hi Kellie, if you visualize it second time are the selected words kept intact? There was a change recently that fixed inconsistent placement of selected words which has side effects. I.e. all the old word clouds with selected words created before yesterday will be mixed up when visualized again and you need to manually reposition the selected words. But you need to do it only once for old clouds.