All posts created by Alex

# 8 years ago
Alex Key Master	Hi Michelle, it is not clear what you problem is. The heart shape has approximately 1:1 ratio that should perfectly fit into a 12.5 x 12.5 frame. You can use GIMP to zoom your image before printing to increase or decrease the margins.

# 8 years ago
Alex Key Master	Please contact the support regarding this.

# 8 years ago
Alex Key Master	Hi Dana, 1) You can try to download in another browser like Chrome or Firefox as it may be Internet Explorer issue 2) If you still can't make it to work then save your word cloud and send its name and the preferred format to the support. We'll send the image to you via email.

# 8 years ago
Alex Key Master	Melanie.Hügel You can try another browser like Chrome or Firefox. Please note that if you don't change your word clouds then all the successive downloads in the same or different formats won't be counted. If it comes out that they got counted, please contact support and advise the wasted downloads amount, so I could replenish your pricing plan.

# 8 years ago
Alex Key Master	lmcjaxx, what browser do you use? Could you please try Chrome or Firefox? Edited 07 Dec, 2016 10:00

# 8 years ago
Alex Key Master	You don't need to manually click the 'Repeat?' boxes to disable automatic word repetition as selecting the 'Keep as is' option should make the difference. If it doesn't then could you please save your word cloud and advise its name so I could have a look?

# 8 years ago
Alex Key Master	The ratio for square is 1, which means you don't need to change the ratio of the default square shape.

# 8 years ago
Alex Key Master	Hi! Please try to move the "shape transparency" slider to the most left position (zero value) in the "Colors and Animations" section. Does it solve the problem?

# 8 years ago
Alex Key Master	How many word clouds can 1 account have? There is no limit on how many clouds 1 account can have. Also, each student will be using a chromebook, but they will be using the same wireless connection and logging into the same Tagul account. Is that going to work? Can I have 30 students using the same account at the same time? That should work for 30 students.

# 8 years ago

Alex

Key Master

How many word clouds can 1 account have?

There is no limit on how many clouds 1 account can have.

Also, each student will be using a chromebook, but they will be using the same wireless connection and logging into the same Tagul account. Is that going to work? Can I have 30 students using the same account at the same time?

That should work for 30 students.

# 8 years ago
Alex Key Master	It just means that Droid Arabic Naskh is not capable to render the text you entered. Please choose another font and re-visualize your word cloud.