All posts created by Alex

7 years ago
Alex
Key Master
There are no instructional videos for the new version yet. Feel free to experiment and ask questions if you have any.
7 years ago
Alex
Key Master
Zero edges means that there will be no edges between colors. It may have impact on how well the shape is filled with words. Threshold controls what bright colors will be removed, set it to 0.9 to remove the white color and keep other colors intact.
7 years ago
Alex
Key Master
When you import your shape image please try to experiment with the edges parameter. The more it is the more edges between colors will be drawn to make the word art more defined.

Also you can save your word art and send its name and the castle image to the support email, so I could check what can be done there.
7 years ago
Alex
Key Master
Hi Lilividales, according to our records your payment is in place. Please contact support if you still experience issues.
7 years ago
Alex
Key Master
Currently there is no easy way to do this. The only way is to download the shape image to your computer, change its color in any image editing software and then add it back to the shapes section. What exactly shape image are you interested in?
7 years ago
Alex
Key Master
Unfortunately you cannot make the animation work in PowerPoint presentation. The animation works in internet browsers only.
7 years ago
Alex
Key Master
Hi Michelle, there was a technical delay in processing your payment. Now it has been processed and you can download in HQ formats. Sorry for the inconvenience caused.
7 years ago
Alex
Key Master
There is no indication on your artwork page whether you purchased a word art image or not. I recommend you to name a purchased word art accordingly (for example "Word Art [purchased]" ) to be able to filter them on your artwork page.
Edited 27 Nov, 2017 05:34
7 years ago
Alex
Key Master
First of all try to move a word up in the list to increase its size. If you need you can get the size column back by choosing "manual" for size parameter in words options.
7 years ago
Alex
Key Master
please restore the ability to inividually determine whether a word will be repeated or not
Please click on the options button and choose "manual" for the repeat parameter to make the repeat column appear.

PS - SHIFT + Mouse click works in Chrome to select a contiguous range of fonts, but I never want to do that.
Could you please send me the text you see at https://whichbrowser.net/, so I could understand what software you use?