All posts created by Alex

# 7 years ago
Alex Key Master	I was wondering if there is a way to rotate the shapes There is no way to rotate custom shapes in the creator. But you can rotate it using any image editor and then upload the rotated shape to your word art. Basically the 2 clouds I bought I can not use It is no problem. Please contact support and ask to credit those 2 HQ downloads since they were wasted.

# 7 years ago

Alex

I was wondering if there is a way to rotate the shapes

There is no way to rotate custom shapes in the creator. But you can rotate it using any image editor and then upload the rotated shape to your word art.

Basically the 2 clouds I bought I can not use

It is no problem. Please contact support and ask to credit those 2 HQ downloads since they were wasted.

# 7 years ago
Alex Key Master	Words appear clear on screen but when printed they look slightly blurred and out of focus Did you download standard quality file? What paper size did you print it on? Is there a difference with downloading in png format and the hq version? Sure there is. Standard quality images can be printed on A4 paper with 75DPI while high quality (HQ) images can be printed with 600dpi quality.

# 7 years ago

Alex

Key Master

Words appear clear on screen but when printed they look slightly blurred and out of focus

Did you download standard quality file? What paper size did you print it on?

Is there a difference with downloading in png format and the hq version?

Sure there is. Standard quality images can be printed on A4 paper with 75DPI while high quality (HQ) images can be printed with 600dpi quality.

# 7 years ago
Alex Key Master	You can find the saved word artwork on your artwork page. The link to the page is located at the top right corner. Edited 04 Dec, 2017 07:33

# 7 years ago
Alex Key Master	There are no instructional videos for the new version yet. Feel free to experiment and ask questions if you have any.

# 7 years ago
Alex Key Master	Zero edges means that there will be no edges between colors. It may have impact on how well the shape is filled with words. Threshold controls what bright colors will be removed, set it to 0.9 to remove the white color and keep other colors intact.

# 7 years ago
Alex Key Master	When you import your shape image please try to experiment with the edges parameter. The more it is the more edges between colors will be drawn to make the word art more defined. Also you can save your word art and send its name and the castle image to the support email, so I could check what can be done there.

# 7 years ago
Alex Key Master	Hi Lilividales, according to our records your payment is in place. Please contact support if you still experience issues.

# 7 years ago
Alex Key Master	Currently there is no easy way to do this. The only way is to download the shape image to your computer, change its color in any image editing software and then add it back to the shapes section. What exactly shape image are you interested in?

# 7 years ago
Alex Key Master	Unfortunately you cannot make the animation work in PowerPoint presentation. The animation works in internet browsers only.

# 7 years ago
Alex Key Master	Hi Michelle, there was a technical delay in processing your payment. Now it has been processed and you can download in HQ formats. Sorry for the inconvenience caused.