All posts created by Alex

# 6 years ago
Alex Key Master	No, there is a slider under the Auto / Keep as is / Define options with a number on it. Move the slider to the left to reduce the amount of words placed. After visualizing with 999 option you will immediately see the results when moving the slider.

# 6 years ago
Alex Key Master	Hi! I suggest you to set the words amount to 999 (max amount) and re-visualize your word art. Then move the "define" slider to the left to remove the small words but keep "M" filled.

# 6 years ago
Alex Key Master	Hi! It is not very clear to me what you mean saying "words all going round it, that that horizontally or vertically". Could you please illustrate it with an image?

# 6 years ago
Alex Key Master	Hi! Although the software allows you to set the shape transparency to 1 it is not supposed to work this way. Internally custom images are stored in 1000x1000px that is not enough for high quality prints. To mitigate this limitation I recommend you to download your word art in SVG format and substitute the background image in Adobe Illustrator or SVG. If you wish you can send the SVG file and the shape image in high quality to the support and we will do it for you.

# 6 years ago

Alex

Key Master

Hi! Although the software allows you to set the shape transparency to 1 it is not supposed to work this way. Internally custom images are stored in 1000x1000px that is not enough for high quality prints. To mitigate this limitation I recommend you to download your word art in SVG format and substitute the background image in Adobe Illustrator or SVG.

If you wish you can send the SVG file and the shape image in high quality to the support and we will do it for you.

# 6 years ago
Alex Key Master	Please read this FAQ entry that answers your question.

# 6 years ago
Alex Key Master	Thank you very much for the feedback!

# 6 years ago
Alex Key Master	Hi Cori, 32MP PNG or JPEG would be the best in your case.

# 6 years ago
Alex Key Master	In the edit mode you can lock any word to preserve its position and size during the visualization. The lock clears after you change a word or a shape. If it doesn't work please contact support and advise what exactly you do and what you see to allow us to help you.

# 6 years ago
Alex Key Master	Please contact support and advise the username you want to use.

# 6 years ago
Alex Key Master	Is the rectangle white? Could you please send the rectangle image to the support email so I could check what is wrong there?