All posts created by Alex

Have you tried downloading your cloud in better quality (like PNG 4MP for example)?

This message means you are trying to edit a cloud that doesn't exist (probably it was deleted). Could you please send me (to support email at the bottom of this page) the embedding code for the cloud so I could check it?

To make 'Size' work you need to enable "keep as is" checkbox for "Words relative size" in "Layout" section.

You can use meaning phrases by inputting it manually in Words table.

Have you visualized your cloud after updating URLs?

In any image editing software create an image that contains your text in black on white background. Then use that image as your custom shape in Shapes tab.

You create your cloud by modifying the default one.
Just remove all words and enter your ones and then change the options you like.

Dear Shannon, it takes some time to update your cloud on CDN (which is used when you see your cloud visiting the link).

To speed up the process you can go to "Grab and Share" section, then click on "Place on a web page" icon and then click "Purge CDN cache".

Please use support email (see Contact support by email at the bottom of this page).

@anniesilke, I appreciate if you send me a screenshot of what you see when you can't create a new cloud.

@Debbie Williams, could you also send me a screenshot of what you see when it doesn't load?

It would help me a lot in understanding the problems you faced with.