All posts created by Alex – Forums

# 9 years ago
Alex Key Master	Hi! You need to embed the word cloud somewhere and give me the link. Otherwise I won't be able to figure out what is wrong there. But most likely your CMS changes Tagul embedding code before displaying and thus you can't see the word cloud.

# 9 years ago
Alex Key Master	Hi! Could you please send to support email the URL where you embedded your word cloud so I could check what is wrong there?

# 9 years ago
Alex Key Master	Hi! You don't need any plugins to make Tagul work. Could you please send the screenshot of what you see to the support email so I could help you?

# 9 years ago
Alex Key Master	I recommend GIMP image editor that allow to position and resize images before printing.

# 9 years ago
Alex Key Master	Hi! Is it possible to reduce the number of total words and have the font of the words made larger? You can reduce the amount of words being placed by using the "define" slider for "Words amount" parameter in "Layout" section. Also, I read in some comments that there is a way to edit the position of the words. I thought I read it was in the "Words" tab, but I don't see it. Any advice would be appreciated. You can switch to Edit Mode by clicking the appropriate button under the Visualize button. Then move / resize any word and press the Visualize button again to remove the words collisions. I have one additional question, what would be the best way to go about printing out my word cloud at 11"x14"? What size image would I need to download the image to have a clear resolution? Do I need to upgrade to a higher level in order to achieve good resolution? If you want to have a clear resolution then you would have to purchase one of Tagul pricing plans and then download your word cloud image in 32MP PNG format.

# 9 years ago

Alex

Key Master

Hi!

Is it possible to reduce the number of total words and have the font of the words made larger?

You can reduce the amount of words being placed by using the "define" slider for "Words amount" parameter in "Layout" section.

Also, I read in some comments that there is a way to edit the position of the words. I thought I read it was in the "Words" tab, but I don't see it. Any advice would be appreciated.

You can switch to Edit Mode by clicking the appropriate button under the Visualize button. Then move / resize any word and press the Visualize button again to remove the words collisions.

I have one additional question, what would be the best way to go about printing out my word cloud at 11"x14"? What size image would I need to download the image to have a clear resolution? Do I need to upgrade to a higher level in order to achieve good resolution?

If you want to have a clear resolution then you would have to purchase one of Tagul pricing plans and then download your word cloud image in 32MP PNG format.

# 9 years ago
Alex Key Master	Hi Kevin, PayPal is known to block some transactions but here is what you can do: - Choose Credit & Debit card option - Fill the necessary information - On the "Payment method" screen (where you are about to enter your card's details) switch to PayPal tab and pay via PayPal This is another way to pay via PayPal that should work fine. Edited 05 Jun, 2016 15:37

# 9 years ago
Alex Key Master	Hi Pat, could you please send the screenshot of the blank video software and the SVG file you tried to open to support email so I could check what is wrong there?

# 9 years ago
Alex Key Master	Hi! Could you please advise what text you see at https://whichbrowser.net/? Could you please try to download in another browser like Chrome or Firefox?

# 9 years ago
Alex Key Master	Hi Angie, I can't find your email so could you please sent the transaction details to support email (support [at] tagul.com) once again?

# 9 years ago
Alex Key Master	Here is the list of high quality (HQ) formats available for download: - PNG (32 megabit) - SVG - EPS