# 8 years ago | |
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I can log in to my account but I can't create a new word cloud, modify an existing word cloud, or delete an existing word cloud. Problem is experienced in both Chrome and Internet Explorer. |
# 8 years ago | |
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Me too - I tried disabling all chrome extensions which didn't help. Also does't work in Firefox. I tried it on a different computer in FireFox and it still doesn't work. It tries to pop up the ?Flash ?Javascript box but nothing appears. |
# 8 years ago | |
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There was a technical issue that is fixed now. Sorry for the inconvenience caused. |
# 8 years ago | |
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Не могу создать новое облако слов. Почему? |
# 8 years ago | |
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lylyka, could you advise what exactly goes wrong when you try to create a word cloud. Did you see any error message? Also could you please advise what text do you see at https://whichbrowser.net/? |
# 8 years ago | |
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Спасибо. Уже разобралась. |
# 8 years ago | |
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Hi Carolyn, please try another browser like Chrome or Firefox. |
# 8 years ago | |
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I'm getting the same problem, cant even get started…bummer. getting this error "The visualized word cloud is empty. Most likely it happened because you selected a font that can't render the words you entered in Words section. Please try changing the font in Fonts section." tried EVERYTHING and Chrome is what I am using, so that doesnt work.thanks! |
# 8 years ago | |
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jae222, when you see the error could you please click OK, save the word cloud and advise its name, so I could check what is wrong there? |
# 8 years ago | |
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I cannot save any word clouds? |