Can't create a word art in colour. When I add colours and select palette all I can see is a rectangle shape.

3 months ago
Subject says it all.
3 months ago
Hello, could you please send a screenshot of the problem to the support?
3 months ago
Hi Alex I sent screenshots yesterday on Facebook. After I'd done that I thought I'd try using a png instead of jpg and it worked. I'd obviously picked up the wrong format (although I thought I'd used jpg in the past). Thanks very much for your quick response though.

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