# 2 years ago | |
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Dear Staff We want to download the Chinese character(simplified) word list of the word cloud by using the function of "download - words data in csv." and can successfully download the csv. But the question in those Chinese characters (simplified) can only show in ????, I try to decode it by using the UTF-8 and other code but it still stays the ??????. Could you give me some suggestions on it? This really matters. |
# 2 years ago | |
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Hi! Could you please send the CSV file to the support, so I can see what is wrong there? |