Unable to purchase
| # 5 years ago | |
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Hi Alex, I want to download a high quality version of the word art but Eeery time I try to click on 'buy now' on one of the packages nothing happens and I am unable to make a purchase. Can you let me know what I'm doing wrong. Thanks |
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| # 5 years ago | |
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| Hi! It may be a browser issue. Could you please try again in another browser like Chrome or Firefox? | |
| # 5 years ago | |
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| I purchased the 25 download package for SVG. I attempted to download a file and it comes to me as an unknown file and I can't open. | |
| # 5 years ago | |
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| Could you please try to rename the file to wordart.svg and try to open it? If it doesn't work please send the file to the support email so I could check what is wrong there. | |
| # 5 years ago | |
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I have the same problem, as does my CEO at a different office. We have tried to purchase a HQ pack in IE, Edge and Chrome. I am not installing another browser. Click the Buy button and nothing happens in all three browsers. Chrome console shows: paddle.js:1 Failed to load resource: net::ERR_CERT_AUTHORITY_INVALID pricing:687 Uncaught ReferenceError: Paddle is not defined at pricing:687 pricing:808 Uncaught TypeError: n.parentNode.insertAfter is not a function at f (pricing:80  at pricing:815 at pricing:816 Mark |
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| # 5 years ago | |
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| Hi Mark! We accept payments through Paddle.com that is our authorized reseller at the moment. It looks like your computer doesn't have some root certificate to authorize paddle.com connection. I suggest you to try another computer or contact help@paddle.com regarding the issue. | |
| # 5 years ago | |
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| Thanks. Turns out we had some DNS problems today (lots of other sites unreachable etc.). They're resolved so will heck this again tomorrow. | |