Heart Shape In Cloud

Hi

I know this question has been asked before but I can't see to get it to work. I want to put heart shapes within the cloud. I have read the instructions on the forum, when I follow them the shape that shows in my cloud is a box with a cross. Any idea what I am doing wrong? PS I am new to this site.

Many thanks

Sheila

You choose font that is not capable of producing hearts.
To fix this in Words section choose "Chrysanthi Regular" font in "Font" for heart symbol. Then visualize your cloud and you should see hearts.