All posts created by Alex – Forums

# 7 years ago
Alex Key Master	Hi Valeria, you can rename without duplicating by doing the following: - open your word art - change its name at the top left corner - save your word art

# 7 years ago
Alex Key Master	Hi Angie, I've enabled the Paddle payment solution for your account and now it should work fine.

# 7 years ago
Alex Key Master	Hi Markus333, we are currently testing a new payment solution through Paddle.com reseller that also accepts PayPal. I've enabled it for your account. Could you please try again?

# 7 years ago
Alex Key Master	I've tested that functionality extensively and still can't reproduce the problem. I would appreciate if you could advise the exact steps how to reproduce the problem starting from scratch or from one of your word artworks.

# 7 years ago
Alex Key Master	Hi! You should be able to highlight several words with CTRL + CLICK and then remove them all at once.

# 7 years ago
Alex Key Master	I've just checked it and it worked fine at my end. It may have happened because I didn't create the word art from scratch. Could you please advise the steps to reproduce the problem starting from scratch?

# 7 years ago
Alex Key Master	The FAQ entry named "How to make all words the same size?" should answer your question.

# 7 years ago
Alex Key Master	It seems like a bug, but I can't reproduce it on my side. Could you please advise the steps starting from a new word art that need to be done to make the problem appear?

# 7 years ago
Alex Key Master	I've checked the word art and here is what happened. Words were placed on non-transparent space of your teddy bear image. When you added the image there was the threshold parameter that controls what bright colors were replaced with transparent. Obviously you moved the slider to the right to keep the white color intact. Therefore the words were placed all over the image. To fix that you need another teddy bear image filled with a non-white color. Then keep the threshold parameter at default 0.8 value to remove the white background to avoid placing words there.

# 7 years ago

Alex

Key Master

I've checked the word art and here is what happened. Words were placed on non-transparent space of your teddy bear image. When you added the image there was the threshold parameter that controls what bright colors were replaced with transparent. Obviously you moved the slider to the right to keep the white color intact. Therefore the words were placed all over the image.

To fix that you need another teddy bear image filled with a non-white color. Then keep the threshold parameter at default 0.8 value to remove the white background to avoid placing words there.

# 7 years ago
Alex Key Master	Hi Stephanie, The words should be inside your teddy bear image after visualization by default. If it is not the case please save your word art and advise its name, so I could check what is wrong there.