All posts created by Alex

9 years ago
Alex
Key Master
Hi Teresa,

Basically words are placed on non-white space of your word cloud's shape image.
Thus to place the words outside your shape you either need to make such an image where the outer space is filled with colours and the inner space is not. Or you can try enabling the "negative" checkbox when you import your image in Shapes section.
9 years ago
Alex
Key Master
Hi Ncolwell! It was caused by the empty word on the last line in the words list. But anyway the issue is fixed now so your cloud should be visualized without any problems.
9 years ago
Alex
Key Master
It seems like your browser is set up to automatically open a viewer software when you try to download an image in the internet. I suggest you to try to save the image from the viewer software or try another browser like Chrome or Firefox.
9 years ago
Alex
Key Master
@heartsbyerin@gmail.com, the Download and Share section is located at the bottom of the left pane of your word cloud generator window (i.e. where you customize and visualize your word cloud).
9 years ago
Alex
Key Master
@Jules022, Please read this FAQ question. In your case aspect ratio is 8 / 11 = 0.72
9 years ago
Alex
Key Master
I am not aware about any compatibility problems with Photoshop Elements. Tagul produces PNG images according to the standards so it is up to Photoshop Elements to handle it correctly. I guess the issues arises when PNG image is resized in Photoshop Elements.
9 years ago
Alex
Key Master
Hard to say. Could you please send to support email the 32MP image you printed so I could see if there is something wrong with it?
9 years ago
Alex
Key Master
When you import a text only words are imported. Dots, hashes, dashes and other special characters are skipped. I recommend you to input the text with numbers, colons and dashes directly in Words table.
9 years ago
Alex
Key Master
Both TTF and OTF fonts should work
9 years ago
Alex
Key Master
9. All the fonts on all the words changed
The word you selected at step 6 should not have its font changed

Just omit the step 6 as when you select a word in Edit Mode you force it to be immutable to almost any changes you make on the left pane.