Can't upload my own image

8 years ago
Hi

Since they updated the images I don't seem to be able to upload my own. I have tried both a website link and a file upload and neither work smile

Any suggestions?

Shaaron
8 years ago
Hi Shaaron! Just checked at my end and everything seems working fine. Could you please:
1) Advise what text you see at https://whichbrowser.net/
2) Elaborate what happens when you try to add an image
?
8 years ago
Alex I'm thinking there may be an issue as I cant create a new word cloud, it comes up with an error message saying "Error Loading Image!" Also whilst it will load some of my word clouds Ive saved others it gives me the same message?
8 years ago
I am having the same issue?
8 years ago
There seems to be a problem I think with the shapes and images part of the word clouds. I have tried different browsers and cannot create a new word cloud and many of my saved clouds wont load either. Could you look into this asap as I really need to complete my orders smile
8 years ago
I am having exactly the same issues as above, can not create any new cloads as shapes will not load! Help!!
8 years ago
I am having same problem with message pop up 'Error loading image. Please rectify asap if possible.
8 years ago
Could you please reload your word cloud? We just released the fix and the issue should be solved now.
8 years ago
Hi

I've been trying to upload a custom image and nothing is happening - no error message even. Can you help please?

Thanks
8 years ago
vbotham Could you please send the below to the support email?
1) The text you see at http://whichbrowser.net
2) The image you tried to upload

I'll look into the problem.

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