New Updates and now unable to generate anything

4 weeks ago
Whenever I click generate, I get the error message

Error Visualising
The shape image cannot be loaded!
Edited 19 Jun, 2025 09:35
4 weeks ago
Tried on firefox and on chrome and not working.
4 weeks ago
The issue has been fixed. Could you please reload the creator tab and try again?
4 weeks ago
Hi Alex

Thank you. It is lagging quite a bit, I am afriad and also can the edit option be kept on, we edit every single one of our designs.

Thanks
4 weeks ago
Please reload the creator. It should be faster now. Regarding making the Edit mode enabled by default, we will consider it for inclusion in future versions.
4 weeks ago
Improved but not at normal pace.

In regard to the edit button, surely this makes sense as the majority of the time, people will open the files to edit rather than use the uneditable version, which I would presume most makers will have a downloaded copy.
4 weeks ago
Sorry Alex, also the change to the words menu is not an improvement. We are having to manually display each design to show the missing columns. We have over 3000 designs! Can you please switch this back on?

Thanks
4 weeks ago
If you used one of the hidden columns in your creation, it is shown automatically. Also, the visible columns setting is saved with your Word Art, so you don't need to display them each time you open it for editing. If you need to view all available columns on every design, I can enable this feature for your account.
Edited 20 Jun, 2025 07:59
4 weeks ago
Thanks that would be great if you could
4 weeks ago
I've made the hidden columns visible by default for your account.

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