Unable to login with new paid account
| # 2 years ago | |
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Yesterday I paid for an account and got one email (the receipt). I think I was supposed to get two emails with the second being the directions to create an account. I never got this email. If I try to create an account with the email I paid with I get a message that the email already has an account. If I try to do a password reset with that email I never get the password reset email in my account. (I have checked my spam folder). I created this account with a different email address just so I can post the problem I'm having on this forum. Email I paid with is richedgar with domain hotmail. Richard Edgar |
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| # 2 years ago | |
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Hello Richard, I've anwsered you by email. |
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| # 2 years ago | |
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Hello Alex, I am having the exact same challenge as Richard. I purchased a download package with my main email account - Oyetola.oduyemi@yahoo.co.uk When I tried to create an account with the same email address, it says the email already has an account. I clicked on reset password, and still don't have the link almost an hour after. I created this with another email just to seek help, I sent an SOS message to the contact address and it says it will take 24 hours to respond. I don't have 24 hours, I need this resolved urgently as I have placed an order and need to download the graphics like yesterday, so I can get delivery of the items tomorrow. Please help! Thank you, Oyetola Oduyemi |
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| # 2 years ago | |
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Hello Oyetola, I've answered you by email. |
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