32mp download cutting off end of image

8 years ago
Hi there

I have noticed when downloading some of my word clouds in a 32mp format the left hand side or bottom of them are being cut off - if I try and download again then it does the same. I have to download them in 16mp or standard to get the whole image.

Not only is this using up my download allowance but its frustrating. Could you take a look? I can send you an example if you need to.

Many thanks
8 years ago
Hi, that is caused by the limitation of your browser. Could you please try Firefox or Chrome?

If you don't change your word cloud all additional HQ downloads are not counted.
8 years ago
I am having the same issue. I am using firefox 46.0.1 and I am trying to download the 32 MP PNG image. My cloud is also getting cut off
8 years ago
That can be caused by the limitation of your browser. Could you please try to download in Google Chrome?

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