Word order keeps changing

After creating a Cloud, then saving changes,I click off the cloud, go and make another. But when I come back to the first cloud I have created the cloud is fine but the word list has been mixed up, so if I press visualise again the complete cloud design would change....this never happened before the new year.
I was previously Premium but have yet to renew subscription, is this why?
Katrina

How do you input words? Directly in Words section or importing from a text?

Could you please provide the words you input (or import) that are mixed up after refresh so I could check it?

Words are directly typed in each line, All words are mixed up when accessing the cloud after saving and then reopening, so when i visualise again my design layout is different.

Understood, could you please advise the words you input?
I've tried to input some words and they weren't mixed up after saving and reloading.

My comp is running Vista with Chrome....
Doesnt seem to matter what words are used

This is the computer that i am having issues with the clouds
VVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVV

You are using Chrome Dev 40.0.2214.91 on Windows Vista
Mozilla/5.0 (Windows NT 6.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.91 Safari/537.36

I have tried accessing Tagul from another computer and dont seem to have any problem.

I also have this problem, its always when I import words, when they go into the words section its always the same 3 words that I have to change back around, the first 2 and normally around the 7th 8th one down if that makes sense!

Natalie,

could you please send to support the text you import which then being mixed up? Also could you please advise the exat words that are mixed up?

I just cannot reproduce the problem myself thus can't fix it at the moment.