trying to load new cloud and not getting past preparing

10 years ago

can some one help each time i click visualise it just says preparing, it wont load the new cloud shape and words... using google chrome

10 years ago

Could you please save your cloud in the state when it frezes saying preparing and provide its name. I will then try to investigate what is the problem.

10 years ago

I had the same problem on Google Chrome. If possible; try using Internet Explorer. Maybe it'll fix the issue.

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