Unable to purchase

8 months ago
Hi Alex,
I want to download a high quality version of the word art but Eeery time I try to click on 'buy now' on one of the packages nothing happens and I am unable to make a purchase. Can you let me know what I'm doing wrong.
8 months ago
Hi! It may be a browser issue. Could you please try again in another browser like Chrome or Firefox?
7 months ago
I purchased the 25 download package for SVG. I attempted to download a file and it comes to me as an unknown file and I can't open.
7 months ago
Could you please try to rename the file to wordart.svg and try to open it? If it doesn't work please send the file to the support email so I could check what is wrong there.
7 months ago
I have the same problem, as does my CEO at a different office. We have tried to purchase a HQ pack in IE, Edge and Chrome. I am not installing another browser.

Click the Buy button and nothing happens in all three browsers.

Chrome console shows:

paddle.js:1 Failed to load resource: net::ERR_CERT_AUTHORITY_INVALID
pricing:687 Uncaught ReferenceError: Paddle is not defined
at pricing:687
pricing:808 Uncaught TypeError: n.parentNode.insertAfter is not a function
at f (pricing:80smile
at pricing:815
at pricing:816
Edited 16 Jan, 2019 23:46
7 months ago
Hi Mark! We accept payments through Paddle.com that is our authorized reseller at the moment. It looks like your computer doesn't have some root certificate to authorize paddle.com connection. I suggest you to try another computer or contact help@paddle.com regarding the issue.
7 months ago
Thanks. Turns out we had some DNS problems today (lots of other sites unreachable etc.). They're resolved so will heck this again tomorrow.


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