Error downloading message

3 months ago
Trying to download a copy of my new cloud and no matter what format I chose I am getting an error message.
Please can you have a look and fix the issue.

Thank you.
3 months ago
Update:
NOT downloading on an iPad pro but IS downloading on a MacBook.
3 months ago
Do you use Safari? Could you please try to download in Chrome browser?
3 months ago
Tried downloading with Chrome but this is not working either.
3 months ago
Ok. Then please send to the support email the word artwork names and the preferred format and I'll send you the images via email.
Edited 23 Dec, 2018 18:01
3 months ago
It's fine, thank you for the offer though. I've downloaded them onto the MacBook. It's just the iPad that has the issue.

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