Custom Shapes stopped working

As soon we add a custom shape it shows a cropped version of the shape and nothing else in the popup window. We have been using Tagul for a long time now and this is the 1st time this has happened. We tried it in Firefox and Chrome and on 2 different work computers so we assume that it is software related.

Hopefully you can resolve this soon so we can process some orders.

Thanks

Rob

Hi Rob,

could you please send to support email:

1) Image you use as your custom shape
2) A screenshot of "a cropped version of the shape and nothing else in the popup window"

Then I'll investigate the problem.

email sent

Thanks

Same here.

Same thing is happening for me as well!

The issue should be fixed now.
Could you please try again?

Hi

Am also having issues with shapes at the moment. Additionally, am not able to save current cloud.

Thanks!
Steve

Also having trouble. Could not customize the square shape. Reloaded page. Now cannot access any shape.

The issue should be fixed now. Could you please try again?