Cannot find download

2 weeks ago
Paid for a download but cannot find it on my computer. It isnt in downloads. Have tried to download again but my file has gone. Please advise.
2 weeks ago
Any advice?
1 week ago
Hi, please try another browser or advise your word art name and I'll send you your HQ image via email.
1 week ago
Hi it was word art 7 which unfortunately since I got no reply from you I inadvertantly deleted it trying to re look at it on my phone So I tried another on called wordart 9 which I've downloaded the free one and it's not as clear
So unless you can find my number 7 it would have to be number 9
Thankyou
1 week ago
Hi, I've sent your HQ image to you via email
1 week ago
Many thanks Alex
6 days ago
Hi June, it should be in your downloads folder. If you can't find it please try to download it again.
5 days ago
Hi Alex, Many thanks, I received the download but I expected it to have a transparent background. I can't use the image in this format. Please can you send me the image with a transparent background and if possible white lettering. Sorry to be a pain but I'm finding this tricky.
Thanks again,
June
5 days ago
To obtain your image with the transparent background you need to make it transparent in the style section before downloading. BTW you can make the background transparent and download your HQ image again without being charged.
5 days ago
Thanks Alex, I'll give it a go.
June

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