All posts created by willow110

2 years ago
It's fine, thank you for the offer though. I've downloaded them onto the MacBook. It's just the iPad that has the issue.
2 years ago
Tried downloading with Chrome but this is not working either.
2 years ago
Update:
NOT downloading on an iPad pro but IS downloading on a MacBook.
2 years ago
Trying to download a copy of my new cloud and no matter what format I chose I am getting an error message.
Please can you have a look and fix the issue.

Thank you.
4 years ago
Please can you change the shape transparency back to 0 as the default rather than 5?

I have wasted many downloads because I forget to slide it down. As we are paying for them, this problem is becoming a bit annoying.

Thank yousmile
5 years ago
Fixed, thank you.smile
5 years ago
Trying to duplicate a saved cloud but it won't open.
I'm getting a "loading" screen but it won't open.
Tried on iPad and PC so not sure what the problem is.
Help please.
5 years ago
Working now, thank you for the quick fix.smile
5 years ago
Email sent to support :-)
5 years ago
I had that trouble too but kept changing the settings and got it back to how I wanted it eventually. Hopefully we'll get it sorted out soon, Mrsh1205 :-)