All posts created by willow110
| # 7 years ago | |
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| It's fine, thank you for the offer though. I've downloaded them onto the MacBook. It's just the iPad that has the issue. | |
| # 7 years ago | |
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| Tried downloading with Chrome but this is not working either. | |
| # 7 years ago | |
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Update: NOT downloading on an iPad pro but IS downloading on a MacBook. |
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| # 7 years ago | |
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Trying to download a copy of my new cloud and no matter what format I chose I am getting an error message. Please can you have a look and fix the issue. Thank you. |
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| # 9 years ago | |
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Please can you change the shape transparency back to 0 as the default rather than 5? I have wasted many downloads because I forget to slide it down. As we are paying for them, this problem is becoming a bit annoying. Thank you 
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| # 10 years ago | |
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Fixed, thank you.
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| # 10 years ago | |
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Trying to duplicate a saved cloud but it won't open. I'm getting a "loading" screen but it won't open. Tried on iPad and PC so not sure what the problem is. Help please. |
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| # 10 years ago | |
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Working now, thank you for the quick fix.
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| # 10 years ago | |
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| Email sent to support :-) | |
| # 10 years ago | |
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| I had that trouble too but kept changing the settings and got it back to how I wanted it eventually. Hopefully we'll get it sorted out soon, Mrsh1205 :-) | |